For several weeks I have had short, but frequent, broadband outages. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). 2 weeks ago when Virgin were doing work in the area. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). for almost 2 years now on the VM100 package I’ve worked from home with no issues. Arris SB6190 randomly restars. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. Internet not been the same since the big outage. Still having the same issues. Hardware Version: V1. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. 27-03-2023 09:09 - edited 27-03-2023 09:13. "No Ranging Response received - T3 time-out. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. When i do a speed test on testmy. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Websites, Videos, Streaming all seem perfectly fine but. 1. VM will not dispatch any technicians while an area fault exists. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. 7 33. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Damaged Wall socket. Any ideas please? Wireless (On (2. Takes forever to log into hub and run a test connection drops out on everything. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Service status says - 5129553Hello there. 1). Speed tests have varied (when the speed test has managed to connect. Hello I have been having multiple disconnections lately with Virgin media. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. Restarting the router does nothing, and the errors happen at varying frequencies, from once every few days to 5-6 times a day, which. 1;CM-VER=3. 1 modem mode. 0 which is operating in 'modem mode'. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. 9) but after 20 or 30 seconds, it came back. Thanks in advance. 1) or public DNS (8. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. Yet still getting t3 timeouts . Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 168. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. 3 weeks ago. They are used by your service provider to evaluate the operation of the. Options. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. 0 Cable Modem. 1 modem mode. 1;CM-VER=3. . Options. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. Everything seems to be doing fine except gaming. So for the last couple of months, the internet has been awful. Constant WiFi dropouts. We've already contacted support, and they replaced our modem and re-strung the cable into our house. After checking everything again, the engineer concluded that we need to change the cable going to the house. SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday; Keep losing wifi connection on specific devices in Networking and WiFi yesterday; Problems with broadband - do I need a booster? in Networking and WiFi yesterday; Get WiFi Pods for 5x router or cancel while in 14 days in. 100. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. intermittent outages. Log shows a few criticals and warnings: RCS Partial Service and also. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). RCS Partial Service;;CM-QOS=1. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. critical. For the past few weeks my broadband connection has been very unstable, very frequent connection drops. The numbers vary between 0. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. Hi All, first post here, and its for syc timing errors. Tudor. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. (see bqm below). I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. 1 38 256 qam 1 2 147000000 7. . Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. err nrd [13437]: estimatorDot11kIterateCB. 0. finally had work completed on the 14th April and it’s now worse. I'll investigate switching back to router mode tomorrow. on 23-06-2020 07:01. 2016-11-16 11:56:51. . When the internet connection drops, modem reboots and internet access is then restored. Hello, Connection has been a bit iffy this week (which is unusual). I called the service team and was told to "let it settle", as if I was baking a cake. My Hub 3 loses connection to the Virgin network every 2-3. For the past few months I have been experiencing latency, packet loss, and intermittent connection. Then switch the Hub back on and leave ~5 minutes. called VM and the automated system said they needed to send a signal to the kit, did. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. Hi VM, This was seemingly fixed after an engineer visit last month but the problems appear to be starting again. My internet connection drops almost every day. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. More than once I have noticed a log note saying "RCS partial service", however the. 9. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. Switch the Hub off and unplug it from the mains supply for five minutes. 0 in modem mode. I need to look at new options as its effecting my work with currently working from home. Joining in. The stats below are just after a reboot. Faults or Outage. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. . CM restarted itself while I was at home during the day on Tuesday 8th. We would like to show you a description here but the site won’t allow us. Thanks for the reply. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. One moment have 300mb+ and then sometimes have around 40mb. Hi there! I'd be glad to ensure that this gets looked into further. Options. I had Comcast come out 3 times to check my line. Looking at my bqm and network log it appears that I am still having sync issues at random times. on 04-11-2021 23:42. That could just be a corroded connector/break on the coax cable going to your house. . Try a 60 second pinhole reset of the hub and monitor progress. Setup. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Schnief. Click on the “> Check router status” button. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. 8 or 9. 3 consecutive days of full service outage. and tells you of more local issues down to street cab/ postcode level. 4 40 256 qam 5 6 1. 032%. Hello, I recently got connected with Virgin Media broadband. I've reset the modem and unplugged/replugged the cables. I checked the router log and there's a lot of criti. 0;. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Has been a very busy week at work! But will be trying this over the weekend and then I will - 5406882Constant RCS partial service errors leading to being disconnected from whatever I'm doing. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. The wifi speeds are good when it works but drops out many many times a day. Log pasted below. RCS Partial Service;CM-MAC. I can have weeks where the connection is fine. Engineer was out today and replaced the Hub 3. . My internet was working perfectly fine - 4891147on 08-02-2022 23:24. No spitters or any other device in the line. 0 with a new Hub 3. I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. . Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. 4 REPLIES. Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Well guess what I have bought multiple modems and still have the same issue. . Landline via Sipgate. I even know every word to the call centre because I have had to call that many times. 0. Can you let me know what the next steps are please. None of these seem to have fixed the problem. Downstream bonded channels. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Hello, Connection has been a bit iffy this week (which is unusual). NickRaske. . My broadband drops out very regularly. These are the parts I could find, they were screwed into the end on the coaxial cable. I am very sorry to hear that you've been experiencing some broadband issues recently. I've tried splitting the 2. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. I r called their useless support - 5377375 - 2Options. When I plug the CAT5 back in I can log in and inspect the event log. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. 100. A few weeks ago we had maintenance done in our area. We would like to show you a description here but the site won’t allow us. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. . Rebooted the hub3, switched cables, removed devices etc still the same issue. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. Powered on / off Hub 3 numerous times. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Gateway IPv4 address is valid. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. 中文客服熱線 (廣東. Today - brief loss of connection at 11:. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. Internet Still Randomly Disconnecting After Engineer Visit. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. ,) piercing the cables. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. Simulacra said: I'm a virgin media customer too. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. 2. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. Hello EdLeigh92. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. Hi All, first post here, and its for syc timing errors. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. We would like to show you a description here but the site won’t allow us. My latency is 11ms and packet loss is 0. Etherne. on 30-05-2022 15:27. Yet my internet is still dropping. ,) piercing the cables. Please post you up/downstream stats and network log. The numbers vary between 0. I rang virgin media up 19 hours ago and they. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. Open a web browser and go to 192. Ayisha_B. . 4 27 256 qam 10 4 235000000 -8. These are the parts I could find, they were screwed into the end on the coaxial cable. We would like to show you a description here but the site won’t allow us. . not sure when this new policy come up and the guy , the way he mentioned that felt lik. 0 with Pin at the back of it. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. 21-09-2022 00:09 - edited 21-09-2022 00:14. 100. 1 modem mode. . 3 3588 5968 6 Locked 40. Overall ds levels are quite low, 2. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. I've tried splitting the 2. Current VM broadband only customer. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. called VM and the automated system said they needed to send a signal to the kit, did. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. The wifi speeds are good when it works but drops out many many times a day. Client62. . These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. I get kicked out from games. i called and went through the motions of. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. Disconnect all the connections and reconnect to be sure. I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. How to book a tech visit. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. Unplugging doesn't help and neither does a hard reset on the router. switched it off for 10 mins and then turned it back on etc etc. . We would like to show you a description here but the site won’t allow us. 168. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. For the past couple of weeks our internet has kept cutting out, multiple times an hour, sometimes for seconds and sometimes for a few - 5043670Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. 0. The connection from the outside service is a straight run of coax. Copy the text in the Direct Link box, beware, there may be more text than you can see. Rebooted the hub3, switched cables, removed devices etc still the same issue. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. Reply. The fault reference is: F009373103. I've had constant problems since I joined over a year ago. I would like to add only my download speed is affected. I'd advise we let that run for at least 24 hours so we have a full scope of your connection quality across a day and then we'll be able to go from there. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. I always check the Virgin Media service status but there are never any outages in our area at the time. When the internet connection drops, modem reboots and internet access is then restored. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. 3. ANY packet loss while gaming causes rubber banding and disconnections. Changed hub. However my WIFI and Ethernet both disconnect constantly. Same Day Partial Service. I took those pictures from PingPlotter. . The numbers vary between 0. internet is throttled during the day. Click the lower link (Share Live Graph) then click generate. Previously with NTL, Virgin Net, Cabletel, Cable Online. Hi all, I am having an issue with my broadband. . Tuning in. Hello, I'm getting terrible ping spikes and multiple errors in the log. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. 100. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. This is extremely aggravating especially when doing things that require constant use of decent. 1;CM-VER=3. 1. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. #1 · Jul 15, 2012. 0 Kudos Reply. So far having called up and having been told to reboot the router more times that i can count. It'll be a bit disruptive for my work so might be a while before I can do that. this issues started a few days ago , the internet was cutting out and then coming back. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. SpeedThanks. Cable boxes were replaced. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. and tells you of more local issues down to street cab/ postcode level. Disconnect all the connections and reconnect to be sure. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. I contacted them through complaints, they responded a. Model: Deco X55. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. Hi I have packet loss for the past week which is making gaming unplayable. 2 weeks ago. Notice atom errors. . My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. i called and went through the motions of. 100. 3: Your broadband connection is ready. 0 is normal. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. 0 which is operating in 'modem mode'. 1. 168. Click the lower link (Share Live Graph) then, click generate. Hub 3 is in modem only mo. . 168. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. After many years of luckily spotless service, and many months since VM replaced my old hub with Hub 3: just a couple of weeks ago I started getting SYNC failures that keep making my connection drop sometimes every other minute on bad days, on better days several times per hour. VM will not dispatch any technicians while an area fault exists. 8. My upload remains in the 25-30mbps range. 1;CM-VER=3. 0; The statuses listed show the connection state of the cable modem. On virgin connect app it states signal in kitchen is great but network log differs. Daily Intermittent Disconnects. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. Open a web browser and go to 192. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. For service in Cantonese or Mandarin. VM Support will see the signal to your Hub needs fixing. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). Can't access the Hub during these times. 70-5 Mbps download speed, paying for 50 Mbps. Still having the same issues. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. . In addition the connection has dropped completly at times. The drops usually last less than 1 minute but can range up to 2 or 3 mins. 0; 0 Kudos Reply. Started to notice problems when I was unable to sync to server on farm sim 22. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. I'd appreciate any assistance. switched it off for 10 mins and then turned it back on etc etc. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. The 3. I’m on a hub 3.